Privacy Policy

Kayla website is owned by Foodsecrets Inc., which is a data controller of your personal data.

This Privacy Policy outlines how Kayla ("the Site," "we," "us," or "our") collects, uses, and shares your personal information when you visit or interact with our services at kayladairy.com (the "Site") or communicate with us regarding the Site (collectively referred to as the "Services"). In this policy, "you" and "your" refer to any user of the Services, whether as a customer, website visitor, or any other individual whose information we collect in accordance with this Privacy Policy.

Please review this Privacy Policy carefully. By accessing or using any of our Services, you consent to the collection, use, and sharing of your information as outlined in this policy. If you do not agree with these terms, please refrain from using or accessing our Services.

Updates to This Privacy Policy

We may revise this Privacy Policy periodically to reflect changes in our practices or to meet operational, legal, or regulatory requirements. Any updates will be posted on the Site, along with a revised "Last updated" date. We will also take any additional steps required by applicable law to inform you of these changes.

How We Collect and Use Your Personal Information

To deliver our Services, we gather personal information from various sources, as detailed below. The type of information we collect and how we use it depend on how you interact with us.

Beyond the specific purposes outlined below, we may use the information we collect to communicate with you, enhance and refine our Services, fulfill legal obligations, enforce our terms of service, and safeguard the Services, our rights, and the rights of our users or others.

What Personal Information We Collect

The personal information we gather depends on how you interact with our Site and use our Services. The term "personal information" refers to any data that identifies, relates to, describes, or can be linked to you. Below, we outline the categories and specific types of personal information we collect.

Information We Collect Directly from You

When using our Services, we may ask you to provide personally identifiable information that allows us to contact or identify you. The information you share with us directly may include:

Contact details – such as your name, address, phone number, and email.
Order details – including your name, billing or shipping address, payment confirmation, email address, and phone number.
Customer support information – any details you provide when communicating with us, such as messages sent through our Services.

Certain features of our Services may require you to provide specific information. While you can choose not to share this information, doing so may limit your ability to use or access some features.

Information We Collect About Your Usage

We may automatically gather certain details about how you interact with our Services ("Usage Data"). To collect this information, we may use cookies, pixels, and similar technologies ("Cookies").

Usage Data may include:

How you access and use our Site and your account.
Device and browser information.
Network connection details.
Your IP address.
Other data related to your interactions with our Services.

Information We Obtain from Third Parties

We may also collect information about you from third parties, including vendors and service providers that gather data on our behalf, such as companies that support our Site and Services, like Hostinger.

When you visit our Site, engage with emails we send, or interact with our Services or advertisements, we or our third-party partners may automatically collect certain data using online tracking technologies, including pixels, web beacons, software developer kits, third-party libraries, and cookies.

Any information we receive from third parties will be handled in accordance with this Privacy Policy.

How We Use Your Personal Information

Providing Products and Services

We use your personal information to deliver our Services and fulfill our contract with you. This includes processing payments, handling orders, sending notifications about your account, purchases, returns, or exchanges, managing your account, coordinating shipping, facilitating returns and exchanges, and supporting other related features.

Marketing and Advertising

Your personal information may be used for marketing and promotional purposes, including sending advertisements, promotional messages, and marketing communications via email, text, or postal mail. We may also use this data to personalize the advertisements you see on our Site and other platforms.

Communicating with You & Service Improvement

We use your personal information to provide customer support and enhance our Services. This allows us to respond to inquiries efficiently, improve user experience, and maintain a strong business relationship with you, aligning with our legitimate business interests.

Cookies

Like many other websites, we use Cookies on our Site. For details on the specific Cookies used to support our store through Hostinger, please refer to their policies.

We use Cookies to enhance and optimize our Site and Services, including remembering your preferences and actions. Additionally, we use Cookies for analytics to better understand user interactions with our Services, helping us improve functionality and performance. We may also allow third parties and service providers to use Cookies on our Site to personalize services, products, and advertisements both on our Site and across other platforms.

Most web browsers automatically accept Cookies by default. However, you can modify your browser settings to delete or reject Cookies. Please note that blocking or removing Cookies may affect your experience on our Site and could cause some features or functionalities to become unavailable. Furthermore, disabling Cookies may not entirely prevent the sharing of information with third parties, such as our advertising partners.

How We Disclose Personal Information

In certain situations, we may share your personal information with third parties for contract fulfillment, legitimate business purposes, and other reasons outlined in this Privacy Policy. These situations include:

With service providers and vendors – such as those handling IT management, payment processing, data analytics, customer support, cloud storage, fulfillment, and shipping.
With business and marketing partners – to provide services and display relevant advertisements. These partners will process your information according to their own privacy policies.
With your consent – when you request or authorize us to share your information, such as for product shipments or social media integrations.
With affiliates or within our corporate group – for business operations and management purposes.
In business transactions or legal matters – such as in mergers, acquisitions, bankruptcies, legal compliance (e.g., subpoenas or search warrants), terms of service enforcement, or protecting the rights of our business, users, or others.

We do not use or share sensitive personal information without your consent, nor do we process it to infer characteristics about you.

Third-Party Websites and Links

Our Site may include links to third-party websites or online platforms. If you choose to visit these external sites, we recommend reviewing their privacy policies, security measures, and terms of use, as we do not control or oversee their practices.

We are not responsible for the privacy, security, accuracy, completeness, or reliability of content on third-party sites. Any information you share on public or semi-public platforms, including social media, may be visible to other users without restrictions on its use by us or third parties. The presence of these links on our Site does not imply our endorsement of their content, owners, or operators, unless explicitly stated.

Children's Data

Our Services are not designed for use by children, and we do not knowingly collect personal information from them. If you are a parent or guardian and believe your child has provided us with their personal information, please contact us using the details below to request its deletion.

As of the effective date of this Privacy Policy, we have no actual knowledge of “sharing” or “selling” (as defined by applicable law) the personal information of individuals under 16 years old.

Security and Retention of Your Information

While we implement security measures to protect your personal information, no system is completely secure, and we cannot guarantee absolute protection. Additionally, any data transmitted to us may not be fully secure while in transit. We advise against using insecure channels to send sensitive or confidential information.

The duration for which we retain your personal information depends on various factors, including the need to maintain your account, provide our Services, comply with legal obligations, resolve disputes, or enforce applicable contracts and policies.

Your Rights

Depending on your location, you may have certain rights regarding your personal information. These rights are not absolute and may apply only in specific circumstances. In some cases, we may decline your request as permitted by law.

Right to Access / Know: You may request access to the personal information we hold about you, including details on how we use and share your information.
Right to Delete: You may request that we delete personal information we maintain about you.
Right to Correct: You may request corrections to any inaccurate personal information we hold.
Right of Portability: You may request a copy of your personal information and ask us to transfer it to a third party, subject to certain conditions.
Restriction of Processing: You may ask us to stop or limit how we process your personal information.
Withdrawal of Consent: If we rely on your consent to process your personal information, you may withdraw it at any time.
Appeal: If we deny your request, you may have the right to appeal our decision by responding to our denial.
Managing Communication Preferences: You can opt out of promotional emails by using the unsubscribe link in our emails. However, we may still send you non-promotional messages related to your account or orders.

You may exercise these rights where indicated on our Site or by contacting us using the details below.

We do not discriminate against individuals for exercising their rights. To process your request, we may need to verify your identity, such as confirming your email or account details. You may also authorize an agent to make requests on your behalf. In such cases, we will require proof of authorization and may ask you to verify your identity directly. We will respond to your request within the time frame required by applicable law.

Complaints

If you have concerns about how we process your personal information, please contact us using the details below. If you are not satisfied with our response, you may have the right to escalate your complaint to your local data protection authority.

International Users

Your personal information may be transferred, stored, and processed outside your country of residence. If we transfer your data out of Europe, we will rely on recognized legal transfer mechanisms, such as Standard Contractual Clauses, unless an adequacy decision is in place.

Contact Information

If you have any questions about our privacy practices or this Privacy Policy, or if you would like to exercise your rights, please contact us at info@kayladairy.com or 230 NP Level 2, North Parking Building, MOA Complex, Pasay City, Philippines

Updated February 26, 2025